Privacy Policy

NOVORO GLOBAL

Last Updated: October 17, 2026

1. Introduction

NOVORO GLOBAL respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://novoroglobal.com/, contact us, request information about our services, or enter into a business relationship with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for personal data processed in connection with this website and our own business activities is:

Business Name: NOVORO GLOBAL
Legal Company Name: NOVORO GLOBAL S.R.L.
Company Registration Number: 53212039
Registered Address: Alexandru Cutieru 25A, Sector 6, Bucharest, Romania
Email: office@novoroglobal.com
Telephone: +40 721 939 186
Website: https://novoroglobal.com/

For privacy-related inquiries or requests, please contact us using the email address above.

When we process personal data on behalf of a client as part of a professional project, we may act as a data processor rather than an independent data controller. The relevant responsibilities will be determined by the nature of the services and applicable contractual arrangements.

3. Personal Data We Collect

We may collect and process the following categories of personal information.

3.1 Information You Provide

When you contact us by email, telephone, WhatsApp, or another communication channel, or when you engage our services, we may receive:

• Your name and contact details

• Email address and telephone number

• Company name and professional information

• Details of your inquiry or project requirements

• Information contained in correspondence and communications

• Billing, invoicing, and transaction-related information

• Information necessary to prepare proposals, manage projects, or deliver agreed services

We collect only information relevant to the communication or service concerned.

Our website does not currently provide a contact form or newsletter subscription form. Visitors may contact us directly using the communication details published on the website.

We do not intentionally request sensitive personal data through general business inquiries. Please avoid sending sensitive information unless it is necessary for an agreed service and appropriate arrangements have been established.

3.2 Technical and Website Information

When you visit our website, certain technical information may be processed by our hosting provider, website infrastructure, security tools, or other relevant service providers.

Depending on the technical configuration, this may include:

• IP address

• Browser and device information

• Date and time of access

• Requested pages and technical requests

• Error, access, and security logs

• Cookie-related information and preferences

The precise categories of technical information depend on the technologies and configurations in use.

4. Purposes and Legal Bases for Processing

We process personal data only where an appropriate legal basis applies.

Where we rely on legitimate interests, we consider the nature of the processing and its potential impact on individuals’ rights and freedoms.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We do not currently operate a newsletter subscription service through this website.

5. Professional Services and Project Information

NOVORO GLOBAL provides creative, digital, technology-enabled, and business-related professional services. Depending on the engagement, these may include branding, website development, UX/UI design, photography, digital solutions, AI-assisted services, automation, and related consulting or support.

During a project, clients may provide documents, photographs, business information, contact details, or other materials necessary for service delivery.

We process such information for agreed professional purposes and in accordance with applicable contractual and legal requirements.

Depending on the project, NOVORO GLOBAL may act as an independent data controller or as a data processor acting on behalf of a client.

Where required, appropriate data processing agreements and instructions will be established.

Clients who provide personal data relating to other individuals are responsible for ensuring that they have the necessary authority and lawful basis to share that information.

6. Artificial Intelligence and Automation

Certain professional services offered by NOVORO GLOBAL may involve artificial intelligence tools, automated workflows, or third-party digital platforms.

The use of such technologies depends on the nature and requirements of the relevant project.

We do not operate a website contact form that automatically submits visitor inquiries to AI platforms.

Where a project involves processing personal data through an AI or automation service, we assess the relevant purpose, lawful basis, service provider arrangements, and applicable data protection requirements.

Where necessary, additional information about the tools used, relevant data processing arrangements, and any international transfers will be provided in connection with the specific service.

We seek to limit the disclosure of personal data to what is necessary for the relevant professional purpose.

7. Payments and Billing

Payments for professional services may be arranged through payment links provided by Wise or other payment service providers, as agreed with the client.

Payment amounts, currencies, and applicable terms are communicated separately before payment.

When you use an external payment provider, that provider may process payment and transaction information under its own privacy policy and applicable terms.

NOVORO GLOBAL may receive transaction confirmations, payment references, billing details, and other information necessary for accounting, invoicing, and business administration.

We do not collect full payment card details directly through our website.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functionality, security, accessibility, and technical operation.

CookieYes is used on the website to present cookie-related information and provide cookie preference functionality, subject to its active configuration.

Visitors may also manage or delete cookies through their browser settings.

At the date of this Policy, we do not intentionally operate Google Analytics, Google Tag Manager, or Meta Pixel on the website.

Other website components or third-party services may use cookies or similar technologies depending on their configuration.

Where non-essential technologies require consent under applicable law, we will seek to provide an appropriate consent mechanism before such technologies are activated.

We may update our cookie practices and this Policy if the technologies used on the website change.

9. Sharing Personal Data

We may disclose personal information to third parties where necessary for legitimate business operations, contractual performance, or compliance with legal obligations.

Depending on the circumstances, these recipients may include:

• Website hosting and technical infrastructure providers

• Email, telephone, and messaging service providers

• Payment service providers

• Accounting, legal, and other professional advisers

• Contractors and service partners involved in agreed projects

• Technology, automation, and AI service providers where relevant to a specific engagement

• Public authorities where disclosure is required by law

Where a third party processes personal data on our behalf, we seek to establish appropriate contractual and organizational safeguards as required by applicable law.

Some recipients may act as independent data controllers and process information under their own privacy policies.

We do not sell personal data.

10. International Data Transfers

NOVORO GLOBAL operates from Romania and may provide services to clients or work with service providers located outside the European Economic Area (EEA).

Depending on the service provider, communication channel, or project requirements, personal data may be transferred to or accessed from countries outside the EEA.

Where such transfers are subject to GDPR restrictions, we assess the applicable requirements and the availability of appropriate transfer mechanisms.

Depending on the circumstances, these may include European Commission adequacy decisions, Standard Contractual Clauses, or other mechanisms permitted by applicable law.

Additional information about relevant international transfers and safeguards may be requested using our contact details.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or processed, taking into account applicable legal obligations and legitimate business needs.

Retention periods or criteria vary depending on the category of information:

• General inquiries and correspondence: Retained for the time reasonably necessary to respond, manage related communications, and address any relevant follow-up or legal matters.

• Client and project information: Retained during the business relationship and, where necessary, afterward for contractual administration, legitimate business records, or legal claims.

• Invoices and accounting records: Retained for the periods required by applicable Romanian accounting and tax legislation.

• Payment information: Retained as necessary for transaction administration, reconciliation, accounting, and applicable legal obligations.

• Technical and security logs: Retained according to the operational requirements and actual configurations of the relevant hosting and security services.

• Cookie preferences: Retained according to the applicable cookie technology and its configuration.

When information is no longer necessary and no legal or other valid reason for retention applies, we take appropriate steps to delete or anonymize it.

12. Your Data Protection Rights

Where the GDPR applies, you may have the following rights, subject to the conditions and exceptions established by law:

• The right to access your personal data

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of personal data in applicable circumstances

• The right to request restriction of processing

• The right to data portability, where applicable

• The right to object to certain processing, including processing based on legitimate interests

• The right to withdraw consent where processing is based on consent

• The right not to be subject to certain decisions based solely on automated processing, where applicable

You may exercise your rights by contacting us at office@novoroglobal.com.

We will respond within the time limits required by applicable law. We may request reasonable information to verify your identity before fulfilling a request.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In Romania, the relevant authority is:

National Supervisory Authority for Personal Data Processing (ANSPDCP)
Website: https://www.dataprotection.ro/

13. Data Security

We take appropriate technical and organizational measures, proportionate to the nature of the information and associated risks, to protect personal data against unauthorized access, accidental loss, alteration, misuse, or unlawful disclosure.

Depending on the relevant system or service, such measures may include access controls, secure communication methods, software maintenance, and appropriate management of service providers.

No method of electronic storage or online transmission can guarantee absolute security.

14. Children’s Privacy

Our website and professional services are primarily intended for adults and business clients.

We do not knowingly seek to collect personal data from children through this website.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites and Communication Services

Our website may contain links to third-party websites, messaging services, payment platforms, or other external resources.

When you choose to interact with an independent third-party service, that provider may process personal data according to its own privacy policy and terms.

We encourage visitors to review the relevant privacy information before sharing personal data with external services.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business operations, or applicable legal requirements.

The latest version will be published on this page together with an updated revision date.

Where required by law, we will provide additional notice or obtain consent in connection with material changes to relevant processing activities.

17. Contact Information

For questions about this Privacy Policy or the processing of your personal data, please contact:

NOVORO GLOBAL

Legal Company Name: NOVORO GLOBAL S.R.L.
Company Registration Number: 53212039
Registered Address: Alexandru Cutieru 25A, Sector 6, Bucharest, Romania
Email: office@novoroglobal.com
Telephone: +40 721 939 186
Website: https://novoroglobal.com/